APWA KC Metro – Admin & Contracts Committee Panel Discussion

Date & Time

• Wednesday, September 30, 2026
• 08:30 am – 10:00 am

Location

• Fleet Maintenance Facility
• 12401 Antioch Rd.
• Overland Park, KS 66213

Event Information

This session focuses on the real-world situations administrative staff encounter every day; from using technology and communicating across different platforms to diffusing difficult situations and knowing when to apologize, when to hold your ground, and when to escalate an issue. We’ll share lessons learned, customer service horror stories, communication changes over the years, and practical tricks that can make challenging interactions a little easier.

Host Committee

• Admin & Contracts

Additional Information

• Registration – Total of 50 available seats available
  • $20.00 per individual
    • Light continental breakfast included in registration.
    • CLOSES 09/28/2026 @ noon
• If you have questions, please email Kristen Love, klove@leawood.org, 913-663-9122